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Ex-Hyatt, Hilton Employees warn of how to get banned from the hotels

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Ex-Hyatt, Hilton Employees warn of how to get banned from the hotels




<p>The hotel loyalty program offers some great perks, including complimentary champagne for celebrations and free room upgrades. And should a minor inconvenience arise, you know that as a rewards member, you'll be more than taken care of. Once you’ve tasted luxury, it may tempt you to get an extra bottle of wine, or two. Perhaps by lying about your anniversary or faking a complaint. However, one former <a rel="noopener noreferrer" href=" target="_blank">hotel employee</a> warns that bad behavior such as this could possibly get you expelled from your favorite chain of hotels.</p>
<p><strong>RELATED: <a rel="noopener noreferrer" href=" target="_blank">7 Secrets From Former Marriott Employees</a>.</strong></p>
<p>In a new TikTok video, an ex-Hyatt and Hilton employee named KT revealed that certain hotel staff <a rel="noopener noreferrer external nofollow" href=" target="_blank">have access to</a> "reward members' complaint history," and in cases where guests continuously display "erratic" behavior, they will ban those guests from the rewards program.</p>
<p>"When I worked for Hyatt and Hilton, people at the front desk were able to go into the property management system and look up rewards members' complaint history," she told followers.</p>
<p>"It's called a 'service recovery tab' in their system, and you can find out what people complain about, what kind of compensation they got, and then you get to read comments about the person posting the complaint," she explained. "Sometimes, some of these people who travel do it at every hotel they stay at."</p>
<p>For example, KT said there was an older Hyatt guest who would "throw a fit" anytime there wasn't a complimentary bottle of wine waiting in his room. He would say it was his birthday and shame the hotel because they didn’t remember. His lie was caught by the staff who recorded his outbursts. Eventually, they noticed that every time he checked into one of their hotels—no matter the date—it was "his anniversary."</p>
<p>"People like that should be banned from using the rewards program," KT reasoned. "And I really wish every hotel chain did that. To protect themselves against losing money [and] to also know what they're expecting from people. They can behave in a way that is so out of control, you might have to expel them from the program."</p>
<blockquote class="tiktok-embed" cite=" data-video-id="7328103031491349791" data-embed-from="oembed" >
<section> <a rel="noopener noreferrer external nofollow" target="_blank" title="@melvcookie" href=" </p>
<p><a rel="noopener noreferrer external nofollow" title="hotel" target="_blank" href=" <a rel="noopener noreferrer external nofollow" title="motel" target="_blank" href=" <a rel="noopener noreferrer external nofollow" title="travel" target="_blank" href=" <a rel="noopener noreferrer external nofollow" title="karen" target="_blank" href=" <a rel="noopener noreferrer external nofollow" title="chad" target="_blank" href=" <a rel="noopener noreferrer external nofollow" title="advice" target="_blank" href=" </p>
<p> <a rel="noopener noreferrer external nofollow" target="_blank" title="♬ original sound – KT" href=" original sound – KT</a> </section>
</blockquote>
<p> </p>
<p>In addition to getting disbarred from the rewards program, KT said the hotel may ban you from visiting their specific location or their chain of properties altogether.</p>
<p>"They'll send out an email that says, 'You're no longer fit to stay here. You can choose from other hotels nearby. The rewards program has already been updated.'"</p>
<p>While KT's video took some of her followers by surprise, many hotel employees corroborated her statements in the video's comments.</p>
<p>"Hilton tracks that and when it gets [too] far they claw back the points and send them a letter asking them to stay at another hotel chain," one wrote person.</p>
<p>Another shared that they had a guest "put on trespass," who eventually got "arrested and banned from Hilton as a whole."</p>
<p>"Can confirm. I used to be a Hampton Inn employee and Hilton offered a 100 percent guarantee. My GM used a guest history to kick someone out of HHonors," a user said.</p>
<p>A former hotel housekeeper added that complaint databases can also be used to ban guests from staying in their "section of rooms."</p>
<p>At the end of the day, hotel reward programs are filled with fun incentives—but as KT noted, taking advantage of the perks can put a bad taste in the staff's mouths.</p>
<p>"If you complain once in a while, that's fine. Things happen [and] You should be compensated for the worst of circumstances. But if terrible things happen every place you stay, that's a problem," she concluded.</p>
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The post Ex Hilton and Hyatt Employees Warn You on How to Be Banned by Hotels appeared first at Best Life.



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